MAIN TASKS We are strengthening our global governance within Operational Finance & Shared Services. As Finance SSC Quality & Performance Lead, you will be the central driver of service quality, operational performance and execution discipline across Finance Operations and Shared Service Centres (SSCs). You will play a pivotal role in making performance transparent, steering efficiency and ensuring that Finance Operations transformations deliver measurable value. In particular, your responsibilities include: Define and continuously develop a global service quality and performance governance framework for Finance Operations and SSCs Design, implement and own a global KPI and SLA framework (e.g. productivity, quality, timeliness, backlog, SLA adherence) Establish standardised global performance dashboards and reports for Finance Operations and SSC locations Ensure end-to-end performance transparency and enable fact-based performance reviews and decision-making Identify improvement and efficiency potentials based on KPIs and benchmarks and track implementation of measures Steer and monitor Finance Operations and SSC-related projects and initiatives (e.g. transformations, roll-ins, scope extensions) Support the development and tracking of business cases for SSC roll-ins, efficiency and productivity programmes Act as a key sparring partner for Global Process Owners (P2P, O2C, R2R) and Finance Operations leadership EDUCATION AND QUALIFICATION You have a degree in a relevant business field and strong experience in Finance Operations, Shared Services or Performance Management. Your skills and qualifications include: Several years of experience in Finance Operations, Shared Services, Performance Management, Operational Excellence or similar roles Strong understanding of end-to-end Finance processes (P2P, O2C, R2R) Proven experience with KPI frameworks, performance steering, SLAs and service quality management Experience in business case calculation and benefits tracking for transformation and efficiency initiatives Experience in steering or coordinating projects and initiatives in a complex, international environment Strong analytical, structuring and problem-solving skills Strong influencing skills within an international matrix organization Excellent communication, facilitation and change-management skills Fluent English, German is an advantage Experience with performance dashboards, reporting tools and/or process mining and exposure to automation and digitalisation initiatives in Finance Operations are a strong plus
Inserat ansehen